Outsourcing - USA
What the team is known for
Wiggin and Dana specializes in representing US and India-based service providers in complex outsourcing transactions, with considerable strengths in contract negotiations, drafting and ongoing post-contract support. Facilitates BPO and ITO transactions of all kinds, with additional expertise in areas such as data privacy and artificial intelligence.
Strengths
"We have received excellent support from Wiggin and Dana."
"Wiggin and Dana's turnaround on work is excellent as is its ability to help get the desired outcomes in defined timelines."
"I appreciate its good practical business advice and thoughtfulness. Its approach and answers are practical and mindful of business realities."
Notable practitioners
Mark Heaphy is recommended for his handling of BPO and ITO arrangements, typically on behalf of service vendors. He has experience as both an adviser to suppliers on the contracting process and a negotiator in transactions. "Mark Heaphy's expertise was paramount and he has a good sense of negotiations." "He is an amazing individual."
