Question 1

How do I reset my password?

Accepted Answer

You can reset the password via Forgotten Password feature on the login page here:

https://myaccount.chambers.com/

· Please click on the Forgotten Password link

· Then insert your username/email address and click on the Forgot Password.

· You will be sent a reset link to the email address on the username.

Question 2

I get an error message when trying to reset my password.

Accepted Answer

The error message may be due to multiple uses of the password link or the link may have expired. In either case, you will need to request a new password reset link via the Forgotten password feature on the page here:

https://myaccount.chambers.com/

Question 3

How can I add an office on the submission upload page on our account online?

Accepted Answer

We can add this information for you. Please send the details to enquiries@chambers.com

Question 4

I am not able to upload the referee spreadsheet

Accepted Answer

The issue with the upload for this list may be due to the incorrect template being used. Please use the templates available on our website here

Our referee spreadsheet template is specifically designed for the upload system, so the information on it can be processed as quickly as possible. If the template is changed structurally in any way we are not able to process it on our end. Your Excel needs to have all the columns from our template (even if you don’t have content for them), with the correct heading for each column.

Please fill in the sections that you have information for. Be sure to include surname and either an email or telephone for every referee.

Question 5

Can I replace the submission form?

Accepted Answer

Yes, you can replace your existing submission form via your account online. In order to do so, please go to Upload submissions and select the relevant location and practice area from the drop-down menu on the page. Then click on Upload new document button and confirm that you wish to overwrite the existing form for this section.

Once you have selected the file, please then click on the submit button.

You should always inform the relevant researcher or editor that you have made a change to your submission, especially if the change involves anything regarding confidentiality or non-publishable information.

Question 6

Can I replace my referee spreadsheet?

Accepted Answer

Law firms can make unlimited changes to their referee spreadsheets up until the point the section is set to “Researching”. After this time, we do not allow any changes except for in extreme circumstances (referees move to another company at the last minute or pass away).

Question 7

What is industry sector information and how is it used?

Accepted Answer

Currently the industry sectors feature is not live yet. We are collecting information regarding industry sectors to allow clients to use an advanced search on our website. In addition to searching for a firm by practice area and location, clients will also be able to search for a firm with experience in a particular industry sector. Currently industry sectors can only be entered for ranked offices.

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