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Overview How quickly after uploading referees should I expect to see their names appear in the Referee Management Tool? When and how often does the Referee Management Tool update? What does the Research Status in the Referee Management Tool mean? Are Research Start & End Dates indicated on the the Referee Management Tool subject to change? What happens in the Referee Management Tool after the Research End Date? Why are some of my sections in the Historic Tab of the Referee Management Tool? How accurate / recent are the Contact Statuses I see in the Referee Management Tool? What does Pending Status on the Referee Management Tool mean? What does In Progress status on the Referee Management Tool mean? What does Contacted Status on Referee Management Tool mean? How do the Action Required statuses work in the Referee Management Tool? What does Action Required: Unsubscribed in the Referee Management Tool mean? What does Action Required: Invalid Email in the Referee Management Tool mean? What does Action Required: No Reply in the Referee Management Tool mean? Where can I find the recommended action column in the Referee Management Tool? What does the Referee Contact Rate on the Referee Management Tool tell me? Can I replace or substitute referees if I want to do so? In the Referee Management Tool research on my section appears to have started and some referees are In Progress, but some still show as Pending – why is this and should I be concerned? When during research should I check again referees that are In Progress in the Referee Management Tool? What is the 3-month rule and how is it displayed in the Referee Management Tool? Can I download the Referee Management Tool data? In the Referee Management Tool my referee is on Action Required: No Reply but they are saying they didn’t receive your email In the Referee Management Tool my referee was on Action Required: Unsubscribed, they agreed to be contacted again and their status is now Action Required: No Response. Why?

What does Contacted Status on Referee Management Tool mean?

Contacted Status – When we have had a response from a referee of any kind, the tool will show that they have been successfully ‘Contacted’ to let you know our researcher has heard back from the referee. Contacted will display when: 

  1. the researcher is in touch with the referee to arrange an interview, has an appointment for an interview or has completed an interview with the referee; 

  1. the referee has completed a survey we sent to them; or 

  1. ​the referee has been in touch and expressed a preference not to participate or provide feedback to Chambers on this occasion. 

Once Chambers is in direct contact with your referee there is no need for you to take any further action. As above, this does not guarantee an interview. We respect the privacy of all referees and their right to opt out of our research if they respond to our email to that effect. 

Related articles

How quickly after uploading referees should I expect to see their names appear in the Referee Management Tool?
When and how often does the Referee Management Tool update?
What does the Research Status in the Referee Management Tool mean?
Are Research Start & End Dates indicated on the the Referee Management Tool subject to change?
What happens in the Referee Management Tool after the Research End Date?
Why are some of my sections in the Historic Tab of the Referee Management Tool?
How accurate / recent are the Contact Statuses I see in the Referee Management Tool?
What does Pending Status on the Referee Management Tool mean?
What does In Progress status on the Referee Management Tool mean?
How do the Action Required statuses work in the Referee Management Tool?
What does Action Required: Unsubscribed in the Referee Management Tool mean?
What does Action Required: Invalid Email in the Referee Management Tool mean?
What does Action Required: No Reply in the Referee Management Tool mean?
Where can I find the recommended action column in the Referee Management Tool?
What does the Referee Contact Rate on the Referee Management Tool tell me?
Can I replace or substitute referees if I want to do so?
In the Referee Management Tool research on my section appears to have started and some referees are In Progress, but some still show as Pending – why is this and should I be concerned?
When during research should I check again referees that are In Progress in the Referee Management Tool?
What is the 3-month rule and how is it displayed in the Referee Management Tool?
Can I download the Referee Management Tool data?
In the Referee Management Tool my referee is on Action Required: No Reply but they are saying they didn’t receive your email
In the Referee Management Tool my referee was on Action Required: Unsubscribed, they agreed to be contacted again and their status is now Action Required: No Response. Why?

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