Overview How quickly after uploading referees should I expect to see their names appear in the Referee Management Tool? When and how often does the Referee Management Tool update? What does the Research Status in the Referee Management Tool mean? Are Research Start & End Dates indicated on the the Referee Management Tool subject to change? What happens in the Referee Management Tool after the Research End Date? Why are some of my sections in the Historic Tab of the Referee Management Tool? How accurate / recent are the Contact Statuses I see in the Referee Management Tool? What does Pending Status on the Referee Management Tool mean? What does In Progress status on the Referee Management Tool mean? What does Contacted Status on Referee Management Tool mean? How do the Action Required statuses work in the Referee Management Tool? What does Action Required: Unsubscribed in the Referee Management Tool mean? What does Action Required: Invalid Email in the Referee Management Tool mean? What does Action Required: No Reply in the Referee Management Tool mean? Where can I find the recommended action column in the Referee Management Tool? What does the Referee Contact Rate on the Referee Management Tool tell me? Can I replace or substitute referees if I want to do so? In the Referee Management Tool research on my section appears to have started and some referees are In Progress, but some still show as Pending – why is this and should I be concerned? When during research should I check again referees that are In Progress in the Referee Management Tool? What is the 3-month rule and how is it displayed in the Referee Management Tool? Can I download the Referee Management Tool data? In the Referee Management Tool my referee is on Action Required: No Reply but they are saying they didn’t receive your email In the Referee Management Tool my referee was on Action Required: Unsubscribed, they agreed to be contacted again and their status is now Action Required: No Response. Why?
What does the Referee Contact Rate on the Referee Management Tool tell me?
This is the % of the referees you provided with whom we have made successful contact and which are displaying the status ‘Contacted’ within the tool. E.g. if you sent us 20 referees and we have successfully made contact with 10 of those referees, the contact rate will show as 50%. Referee Management will help you monitor this rate in real time so that you can send reminders to those who have not responded.
Please also note that while 100% might seem like the ideal target to aim for, we find it is rare that every referee we reach out to is able to come back to us. Referees are busy people and sometimes simply don’t have a chance to respond. This is not a problem and is why we ensure each practice is afforded at least 20 referees to put forward per submission. A reasonable contact rate will likely give us lots of information to help us understand the strengths of the firm’s department and team members in a given practice area.
Please also note that while 100% might seem like the ideal target to aim for, we find it is rare that every referee we reach out to is able to come back to us. Referees are busy people and sometimes simply don’t have a chance to respond. This is not a problem and is why we ensure each practice is afforded at least 20 referees to put forward per submission. A reasonable contact rate will likely give us lots of information to help us understand the strengths of the firm’s department and team members in a given practice area.
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